At Modova, customer satisfaction is our priority. While we do not accept returns, we are committed to resolving any issues with your order promptly. Please review our refund policy carefully before making a purchase.
Eligible Refund Situations
Refunds are only considered in the following cases:
- Damaged Products:
- If your item arrives damaged, you may request a store credit or exchange for the same product.
- Clear photos or videos of the damaged product and its packaging are required for verification.
- Incorrect or Missing Items:
- If you receive the wrong item or if any components are missing, we will offer store credit, exchange, or replacement.
- Out of Stock Products:
- If a product is out of stock, you will receive a full refund for that item.
- Delayed Orders:
- For orders delayed beyond 30 days for U.S. shipments (or 60 days for other locations), a full refund can be processed if requested.
- Lost Packages:
- If your package is confirmed lost by the shipping carrier, we will issue store credit, a replacement, or a refund.
- Order Cancellations:
- If an order is canceled before shipment, a full refund will be issued.
Refund Process
To request a refund or exchange:
- Contact our customer service team at ModovaCo@gmail.com within 7 days of receiving your order.
- Provide required documentation, including:
- Photos or videos of damaged products.
- Proof of incorrect or missing items (e.g., photos of the received package).
- Refunds will be processed to your original payment method or issued as store credit for future purchases.
Processing Time: Refunds and credits are typically processed within 3-5 business days after verification.
Non-Refundable Situations
Refunds or exchanges will not be offered in the following cases:
- Delivered Orders:
- No refunds are provided for orders marked as "delivered" by the shipping carrier.
- Unclaimed Packages:
- If a package is unclaimed and returned to the carrier, it will be considered abandoned.
- Tracking Alerts:
- Refunds will not be processed for issues such as:
- Incorrect or insufficient address provided by the customer.
- Refused packages.
- Customs delays beyond our control.
- General Returns:
- We do not accept returns for change of mind, incorrect sizing, or personal preference.
Disclaimer
By placing an order with Modova, you agree to this Refund Policy. Modova reserves the right to modify this policy at any time without prior notice.
For any questions or concerns, please contact our customer service team at ModovaCo@gmail.com.
This policy ensures your business is legally protected while maintaining a fair and transparent approach to handling customer issues. Let me know if additional refinements are needed!