Return Policy

At Modova, we take great care to deliver high-quality jewelry and ensure your satisfaction. However, due to the nature of our products, we only accept returns under specific circumstances. Please review our policy carefully before making a purchase.

Return Eligibility

Returns are only accepted if the item arrives damaged or defective. To qualify for a return:

  • You must report the issue within 7 days of receiving your order.
  • Evidence of damage or defect must be provided, including clear photographs of the item and its packaging.
  • Items must be in their original, unused, and unworn condition, with all original packaging and tags intact.

Non-Returnable Items:

  • Jewelry that has been worn, altered, or damaged after receipt.
  • Items marked as "final sale," "non-returnable," or gifts.
  • Custom or personalized items.

Exclusions

We do not offer returns or exchanges for the following:

  • Change of mind or personal preference.
  • Incorrect sizing or style selection (please review product details carefully before purchase).
  • Lost or stolen items after successful delivery.
  • Normal wear and tear or damage caused by misuse.

Return Shipping

  • Customers are responsible for all return shipping costs, including customs fees (if applicable).
  • We do not offer Freight To Collect (FTC) services or prepaid return labels.
  • Use a reliable, trackable shipping service, as Modova is not responsible for returns lost in transit.

Return Process

To initiate a return:

  1. Contact our customer service team at ModovaCo@gmail.com within 7 days of receiving your product.
  2. Provide detailed information about the damage, including photos of the item and its packaging.
  3. If your return request is approved, we will provide instructions on where to send the item.

Important: Returns sent without prior approval will not be accepted.

Refunds & Exchanges

We do not offer refunds or exchanges, except in the case of approved damage claims. Upon verifying the issue, we will provide a replacement item or store credit. No monetary refunds will be issued under any circumstances.

Disclaimer

By placing an order with Modova, you agree to this Return Policy. Modova reserves the right to modify this policy at any time without prior notice.

This revised policy protects your business by limiting return options while ensuring fairness in the event of damage claims. Let me know if you'd like additional changes or further customization.