At Modova, we are committed to providing fast, reliable, and secure shipping for all our jewelry items. Please read this policy carefully to understand our shipping procedures, timelines, and terms.
Shipping Times
Our estimated delivery times vary based on location and shipping method selected at checkout:
• United States Express: 7-12 business days
• Canada Express: 8-15 business days
• Australia Express: 7-9 business days
• United Kingdom Express: 6-10 business days
Important Notes:
1. Delivery times may extend by 3-5 business days during peak seasons or due to unforeseen circumstances.
2. Orders are shipped from our warehouses in the United States or China, depending on product availability and destination.
Shipping Costs
Shipping fees vary based on the shipping method and destination. Please refer to the product page or checkout screen for accurate shipping charges.
Shipping Guarantees
We strive to ensure your order arrives on time. However, in rare cases of delay, we offer the following guarantees:
1. US, Europe, New Zealand, and Canada: A full refund if the delivery exceeds 30 business days.
2. South America, Middle East, India, and Africa: A full refund if the delivery exceeds 60 business days.
Exclusions: Refunds are not available for delays caused by:
• Incorrect or incomplete address information provided by the customer.
• Unclaimed packages or customer inaccessibility during delivery attempts.
• Force majeure events, such as natural disasters, pandemics, or government-imposed restrictions.
Shipping Method
We offer multiple shipping options to cater to your needs, including Express services (e.g., US Express, UK Express, etc.). Please ensure your shipping address is accurate and complete to avoid delays.
Order Processing
• All orders are processed within 1-3 business days (excluding weekends and holidays).
• If an order cannot be fulfilled due to stock availability, customers will be notified immediately, and a full refund or alternative arrangement will be offered.
Customs and Duties
For international orders, customs fees, import duties, and taxes may apply based on your country’s regulations. Modova is not responsible for these charges, and they must be paid by the customer upon delivery.
Lost or Damaged Items
We take great care to ensure your order arrives safely. If your item is lost or damaged in transit:
• Notify us within 7 business days of the estimated delivery date.
• Provide proof of damage (e.g., photos of the packaging and product).
• We will offer a replacement, or store credit after verifying the issue with the shipping carrier.
Disclaimer
By placing an order with Modova, you acknowledge and agree to the terms outlined in this shipping policy. Modova reserves the right to modify this policy at any time without prior notice.
If you have any questions or concerns about shipping, please contact our customer service team at ModovaCo@gmail.com or visit our FAQ page.
This revised policy ensures clear communication, limits liability, and addresses critical scenarios like customs fees, damage claims, and delays. Let me know if you'd like additional changes!