Shipping policy

Last Updated: 9/13/2024

At Modova, we are committed to providing our customers with a seamless and satisfying shopping experience. Please review our shipping policy below to understand our processes, estimated delivery times, and any applicable shipping fees.

1. Order Processing Time

Once your order is placed, it will be processed within 1-5 business days. This time is required to ensure that your order is prepared and packed with care. You will receive a confirmation email with tracking information once your order has been shipped.

  • Orders are processed Monday through Friday, excluding holidays.
  • Processing times may vary depending on the specific product ordered or seasonal demand.

2. Shipping Times and Methods

We offer worldwide shipping, and estimated delivery times vary based on your location. Our goal is to deliver your order as quickly as possible, and we work with reliable shipping partners to ensure your order reaches you safely.

  • Domestic Shipping (within [Country]): 5-15 business days
  • International Shipping: 10-30 business days, depending on the destination

Please note that these are estimated shipping times. Actual delivery times may vary due to factors such as local postal delays, customs processing times, or other unforeseen circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of the items in your order. Shipping costs will be displayed at checkout before you finalize your purchase. Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

4. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow 1-3 business days for tracking information to update after receiving your confirmation.

5. International Shipping and Customs

For international orders, your package may be subject to customs duties, taxes, and import fees levied by your country’s customs authorities. These fees are not included in the total price of your order and are the customer’s responsibility. Modova is not responsible for delays caused by customs.

6. Shipping Delays

While we aim to deliver orders within the estimated timeframes, delays can occasionally occur due to circumstances beyond our control, such as:

  • Customs clearance
  • Postal delays
  • Weather conditions
  • High order volume during holiday seasons

We will do our best to keep you updated if there are any significant delays in your shipment.

7. Lost or Stolen Packages

Modova is not responsible for lost, stolen, or misdelivered packages once the tracking confirms delivery. If you suspect your package is lost or has been stolen, please contact the shipping carrier directly. If you need additional assistance, feel free to contact our support team.

8. Incorrect Shipping Information

Please ensure that your shipping address is accurate when placing your order. Modova is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make changes to your address, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make any modifications.

Contact Us:

For any questions or concerns about shipping, please reach out to our support team at Modovaco@gmail.com, and we’ll be happy to assist you.

By placing an order with Modova, you agree to the terms outlined in this Shipping Policy.